Shipping policy
SHIPPING POLICY
Last updated: 21/05/2026
Thank you for shopping with NC SUPP.
We aim to process and dispatch all orders as quickly as possible while maintaining reliable service.
Processing Times
Orders are typically processed within 1–3 business days.
Orders placed on weekends or public holidays will begin processing on the next business day.
During promotions, launches, or peak periods, processing times may be extended.
Australia Shipping
Standard Shipping
Estimated delivery:
5–8 business days after dispatch.
Delivery times are estimates only and may vary depending on location and courier performance.
International Shipping
We currently ship to selected international destinations.
Estimated delivery:
7–21 business days depending on destination and customs processing.
International shipping costs are calculated at checkout.
Please note:
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Delivery estimates are not guaranteed.
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Customs processing may delay delivery.
Customs, Duties & Taxes (International Orders)
International orders may be subject to:
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import duties
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taxes
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customs fees
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local handling charges
These charges are determined by your local customs authority and are the responsibility of the customer.
NC SUPP is not responsible for customs charges, import taxes, or delays caused by customs.
European Union (EU) Orders
Customers located in the European Union may be charged VAT, import duties, customs clearance fees, or other local taxes depending on order value and destination country.
Customers are responsible for understanding local import requirements before placing an order.
If an international shipment is refused or returned due to unpaid customs charges, shipping costs may not be refundable.
Order Tracking
Once your order has been dispatched, tracking information will be emailed to you where available.
Please allow up to 24 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for entering accurate shipping information.
If an incorrect address is provided, additional shipping charges may apply.
Lost, Delayed or Damaged Orders
If your order arrives damaged or appears lost in transit, please contact us within 7 days of delivery (or expected delivery date).
Please include:
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Order number
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Full name
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Photos if applicable
Contact
Questions regarding shipping?
Contact us at:
Email: support@ncsupp.com.au